Tuesday, May 13, 2008

So Fired You're Rehired...


Big picture here, if you want to read the article.

So there was a kerfuffle in Canada about a woman who was fired from Tim Horton's for giving a 16 cent timbit to a toddler. She was called in and fired for giving product away for free. She did the smart thing and called a newpaper, and it hit big, causing a PR nightmare for Timmy's, and rightly so. Even though it's pointed out that it was the individual franchise and an "overzealous" manager, it didn't look good on the famous Canadian coffee and donut shop. They've been going downhill for years, and this is just one more bump in the downslope.

Now, because of the uproar, they rehired her, which is good. But there were two things in two different papers I read that caught my attention. One was that she thinks the firing wasn't because of the timbit, it was retaliation for her bringing up the manager's absenteeism at a meeting. Not right, but it makes sense. Management doesn't like to be shown up, even though they usually make it easy. The other thing, in a different paper, was where she mentioned that as she left the restaurant in tears after being fired, a total stranger gave her 40 dollars. He told her somebody did that for him when he was fired.

Of all the hoopla surrounding this 'event', that last bit was the most interesting. Maybe the world isn't completely screwed just yet.

Comments on "So Fired You're Rehired..."


Blogger KEANAN BRAND said ... (May 13, 2008 1:51 AM) : 

Kinda like that woman who was fired from a library in California recently because she reported a library patron downloading child pornography (a federal offense) onto a computer. Her boss told her to ignore it, under a misguided version of freedom of speech or just plain twisted thinking.

The next time the guy came and did the same thing, the woman reported him to the police. Shortly thereafter, she was fired, supposedly for a poor performance review, even though the file revealed a glowing report.

She has since been re-hired, too, but I wonder how that's working out with the boss who originally fired her?


Blogger Blog Princess G said ... (May 13, 2008 7:43 AM) : 

I'm a very loyal Tim's customer, daft managers aside. It's the only fast-food place I'll go to. How's it been going downhill? I think it's been getting better over the years. Only thing is, I like it best as a place to go to when I'm on the road. As a downtown venue it's okay food wise but the service is lousy.

Getting hungry just typing this. :)


Blogger Lavinia Ladyslipper said ... (May 13, 2008 9:47 AM) : 

I read about this Tim Horton's brou-haha and was appalled. Particularly as she was a mother supporting four children. I heard that she was re-hired but also relocated to a nearby Tims.

Gone are the days, I guess, when a small child could expect a lollipop, or something else as a treat from the storeclerk, while Mom had a little chat or just paid for her purchases. It was an opportunity to try out your manners, to say "thank you", shyly, and learn that the world was a place full of nice people.

Was it the Star that broke the story? They are usually on the side of the downtrodden.


Anonymous Anonymous said ... (May 14, 2008 12:34 AM) : 

blog princess g:

Maybe I'm old school, but when I think of Tim Hortons, I think of donuts (or maybe a sandwich). Maybe most people think of coffee, in which case, they are usually not disappointed. But when I'm hungry for a donut, the odds are often against me that I'll find what I want.

What's the point of being open 24 hours a day if your shelves are empty for a good chunk of that time? There comes a time when cost-cutting becomes profit-cutting as well.

When they actually have something to sell, Tim Hortons is pretty good, but it seems they really struggle with that, these days. I usually know what I want before I go to a restaurant, and I'll favour places that consistently stock their own menu, rather than be disappointed and waste a trip.



Blogger Eaglewing said ... (May 14, 2008 3:19 AM) : 

Keanan: That's a horrible story about the librarian. Talk about misplaced priorities by management. Glad she got her job back, but bet it's awkward. The boss there should have been fired though.


Blogger Eaglewing said ... (May 14, 2008 3:22 AM) : 

blog Princess G: Timmy's is going downhill on the service / selection front. As originallru points out below, around here it's a running joke how little food product they have when you go in. Especially if it's after 6 at night. You'll get a sandwich and coffee, but don't expect soup or a donut of choice...

Now I'm getting hungry too. I'm thinking Apple Fritter...


Blogger Eaglewing said ... (May 14, 2008 3:24 AM) : 

lavinia ladyslipper: Thanks for dropping by. Yes, it's sad when a 16 cent timbit causes the focus on the bottom line outshine friendly customer service.

I'm not sure who originally broke the story, but the photo is from the Toronto Sun and I read it in a local paper too.


Blogger Eaglewing said ... (May 14, 2008 3:24 AM) : 

original lru: yep, you said it :)


Blogger Blog Princess G said ... (May 14, 2008 8:18 AM) : 

Hmmmmm, most interestingk. I shall keep an eye out next time I'm at Tim's (often enough) for lack of availability. :)


Blogger Lavinia Ladyslipper said ... (May 14, 2008 9:54 AM) : 

A few years ago, I had cause for complaint (a specific incident) at a Tim's. The one near the St. George subway(for those in Toronto).

I wrote a detailed email to head office of Tim's and my complaint was dealt with promptly, thoroughly, and to my complete satisfaction.

I happen to believe that when those 'on the spot' don't offer the proper service, then go higher up; management will usually do what it can to keep a loyal customer.


Blogger Swinebread said ... (May 14, 2008 10:13 AM) : 

I've never heard of Tim's, do they have them out west in Vancouver?

I hope the manger was fired.


Blogger Eaglewing said ... (May 15, 2008 6:01 AM) : 

Swinebread: I would assume there are Tim Horton's locations in Vancouver - it's kind of a cross Canada outfit. I don't know if the manager got fired, but I hope so.


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